We have made
the booking process as simple as possible to avoid any unnecessary
complications. However, it is important to have a set of
terms and conditions so that when you enter into a rental
agreement with us, you can be sure of exactly where you
stand, before you make the booking. In any agreement, both
parties have certain obligations, simple or otherwise -
the terms and conditions set out those obligations. We have
combined the booking process with the terms and conditions,
so that you only have to read one page to get all this information.
Booking Process
1. To request an apartment, please
complete the online booking request form - we require
the details of your stay, such as the date of arrival
and departure, your contact details, etc. When you have
completed the form, press the submit button.
2. Your booking form will come
to us via email, and we will process the booking. To do
this we will first double check that the apartment is
available, and then we will contact you by email with
the following;
- a confirmation that the apartment
is available for your chosen dates - we will hold this
availability for a short period whilst we await payment
of your booking deposit.
- a request for a booking deposit
- this will be either 20% of the total rental cost or
a flat fee amount equal to the first day rental rate for
your booking, this is required to guarantee the apartment.
3. Once we have received the booking deposit we will contact
you to confirm the booking details to you, and supply
you with all the information you require regarding the
booking and the apartment.
4. When you arrive at the apartment,
you will be asked for the remaining balance of the booking
cost which can be paid via cash or via credit card.
Check-In & Check Out-Times
Check-in: 1 pm
Check-out: 12 pm
Early check-in and late check-out is available by prior
arrangements. An early check in fee of $10 will be charged
for arrivals prior to 10 am.
Cancellations
If you cancel at least 30 days
prior to arrival, we will refund your booking deposit
in full. However, if you do not provide us at least 30
days notice, your booking deposit will be forfeited. However,
it may be possible to transfer the deposit to a different
stay - i.e. alternative dates - if availability can be
established. We will of course try to be as reasonable
as possible but cannot make a guarantee that an agreement
will be reached in this instance.
Maximum Number of Occupants Permitted
The maximum number of occupants varies by room type:
-
Studio Apartments:
Maximum 2 Occupants
-
1 Bedroom Apartments:
Maximum 2 Occupants
-
2 Bedroom Apartments:
Maximum 4 Occupants
Occpants exceeding the maximum
amount allowed will be charged an additional $10 per day
for each additional occupant.
Apartment Rules
Defects - deficiencies, damage
to, or failure of, any items in the apartments must be
reported to the owner immediately, and not left until
the day of departure.
Occupants - number must not exceed
the maximum as indicated on the tariff, and as stated
in your booking form.
Pets - apologies, pets are not
allowed.
Neighbors - renters must not cause
a nuisance or disturb other people living in the area.
Cleanliness - apartment must be
left in a reasonably clean condition.
Note: We will do our best
to make sure that the booking process is as hassle-free
as possible and that you thoroughly enjoy the apartment
during your stay. If you have any questions, please do
not hesitate to contact us.
Effective 2/8/2008
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